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This page sets out the legal framework that governs your account on wahan88, including how we handle your data, what falls within our policy scope, and how you can reach us when you have a question. Availability of our services depends on local law and is accessible where local law permits in eligible regions.
Our legal policy is written for account holders in Indonesia who use local payment rails — DANA, GoPay, and LinkAja — to transact on this platform. We do not make blanket jurisdictional claims; instead, each access and transaction is subject to the laws applicable in your region at the time you use the service. Where local law restricts access, that restriction applies and we will reflect it in what your account can do. We retain transaction records tied to your account wallet activity. If you make a deposit through DANA or a withdrawal via GoPay, that record is stored against your account and is retrievable through your account history page after login. No third party receives your payment data unless it is required to process the transaction you initiated. Cookies and session data are used to keep your account active across devices — so a session started on mobile continues correctly when you switch to desktop. You can review and adjust cookie preferences through your browser settings at any time. We do not use session data for advertising profiling outside our own platform. If a provision in this policy conflicts with a mandatory local law, the local law prevails.
Understanding the boundaries of this policy helps you know exactly where to look when a question comes up. The four areas below define what falls inside and outside our legal commitments.
Covered. Our policy governs how your account is created, verified, suspended or closed. This includes the identity checks we run and the steps we follow before restricting access. Any action on your account is subject to the terms outlined here and the local laws that apply to your region.
Covered. Deposits and withdrawals processed through DANA, GoPay, or LinkAja are within this policy's scope. Records of each transaction are stored in your account history. Disputed amounts should be raised through our support channel with your transaction reference number ready.
Covered in part. Content we publish — game descriptions, policy pages, account notices — falls under this policy. However, game mechanics and rules are governed by the individual studio provider, not by wahan88's legal policy. Check the in-game rules panel for studio-level terms.
Not covered. Payment processors, game studios, and external links operate under their own terms. When you initiate a DANA transfer, the processing leg handled by DANA's own infrastructure is subject to DANA's policy, not ours. We are not liable for third-party service interruptions or policy changes.
This policy is not passive reading — it gives you concrete actions. You can review your transaction and session history directly from the account dashboard after login; no support request is needed for that. If your account details are incorrect — name, contact address, linked wallet ID — you can update them through the account settings page, following the fields and verification steps shown there. For anything that cannot be changed through settings, our support team handles correction requests during their available hours. You can also request a summary of the data we hold about your account by contacting us through the channels listed on this page. We aim to respond to data and policy queries within the timeframe shown in our support queue, which is visible after you submit a request. Raising a formal question about how we applied this policy is always an option; we keep a record of all such requests.
Log in and open the account history page to see transaction records, session logs, and wallet activity. Every DANA, GoPay, or LinkAja transaction appears here with a reference number. No support contact is needed to view this — it is always available after authentication.
Go to account settings to update your registered contact information or linked wallet ID. Follow the verification fields shown on that page. Changes to identity documents require support review; submit the request through the contact form and include your account reference.
If you believe we have applied this policy incorrectly to your account, contact us through the live chat or email route listed in the support section below. State your account ID and the specific policy point you are questioning. We log every formal policy query and respond in queue order.
You can ask us to confirm what account data we hold. Send the request via email with your registered account ID. We will confirm the categories of data stored and the retention period that applies to your account type under our current policy.
Policy questions, account correction requests, and data queries each have a clear route. Use the channel that matches your need — live chat for account-level issues, email for formal written requests, and the in-account form for transaction disputes.
Open the chat widget from any page on wahan88 to speak with our account support team. Use this route for access questions, account status queries, and general policy clarifications. Have your account ID ready to speed up the process.
Send formal data requests, written policy questions, or account correction submissions to our support email. Include your registered account ID, the nature of your request, and any relevant transaction reference. Written requests are logged and responded to in queue order.
For transaction disputes involving DANA, GoPay, or LinkAja, use the dispute form inside your account dashboard. Attach the transaction reference and a brief description of the issue. This route creates a traceable record on both your side and ours.
Our approach to this policy is built on traceable account records and clearly defined contact routes, not on abstract assurances. Here is how each key area is handled in practice.
Account and transaction data is stored for the retention period defined in our policy, then removed unless a legal obligation requires longer storage. You can request confirmation of the retention period that applies to your account type through the email contact route listed above.
We use session cookies to maintain your authenticated state across devices — this is what allows a session started on your phone to continue on desktop without requiring a second login. You can clear or block cookies through your browser settings; doing so will end active sessions on that device.
Access to your account is protected through the authentication steps shown at login. We do not store your DANA, GoPay, or LinkAja credentials — those are processed by the payment provider directly. Any suspicious access activity should be reported immediately through live chat so we can review the session log.
When this policy changes in a way that affects your account rights, we notify you through the contact address registered on your account before the change takes effect. The current version of this policy is always the one shown on this page; the date of the most recent update is noted at the bottom of this document.
These are the questions we receive most often about legal matters, account rights, and how this policy applies to your activity on wahan88.
Yes. Transactions processed through DANA, GoPay, and LinkAja are within the scope of this policy. Records of each are stored in your account history. The processing leg handled by the payment provider itself is subject to that provider's own terms, which operate separately from ours.
Yes. Log in and open the account history page to see every transaction, including wallet deposits and withdrawals, with reference numbers and timestamps. This is available without contacting support. If a transaction is missing or incorrect, raise a dispute through the in-account form.
Go to account settings after login and follow the fields shown there. Contact information and linked wallet IDs can usually be updated directly. Changes that involve identity documents require a support review — submit those through the email or live chat route with your account ID included.
We hold the registration details you provided, your session and transaction history, and the linked payment method identifiers used to process your transactions. You can request a written summary of the categories of data stored by emailing us with your registered account ID.
Yes. If a policy change affects your account rights, we will notify you through your registered contact address before it takes effect. The version published on this page is always current. We do not make retroactive changes to the terms that applied to completed transactions.
Access to our services depends on local law and is available only in eligible regions where local law permits. If your region restricts access to this type of service, those restrictions apply and will be reflected in what your account can do. Check the account access page for the current status applicable to your region.